Live Chat by Formilla – Real-time Chat Plugin

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Formilla.com Live Chat Software offers FREE live chat and Premium services for your WordPress site. Allow your visitors to chat with you live if they have any questions or need support. Formilla.com Live Chat Features: Installs Instantly: Use the out-of-the-box Formilla Live Chat web interface to begin live chat online immediately. The live chat button will appear on your WordPress or WooCommerce site upon installation/activation of this plugin. Mobile Apps for iPhone, iPad, and Android Devices: Live chat via your mobile device or tablet by using our iPhone/iPad or Android apps! Install our app and simply login to your Formilla Live Chat account to chat with customers from anywhere! This feature is available with any Premium package. Mobile Ready Chat Widget: The Formilla.com Live Chat widget has a responsive design that adapts to smartphones of any size, making it easy for your website visitors to interact with. Real-time Visitor Monitoring: Formilla Live Chat real-time visitor monitoring/tracking allows you to see the number of active visitors on your website, and initiate live chats with them. View what country the visitor is accessing your site from, their recently viewed web pages, operating system in use (Windows, Mac, iOS, Android, etc.), internet browser, referring site, new user vs. returning, IP address, and more. Formilla Live Chat visitor monitoring comes with any of our Premium account packages. Language Support (International): Our Language support option allows you to customize the text of the live chat buttons, chat forms, and offline email forms. Our Premium packages allow you to customize your live chat widget in any language, including Spanish, French, German, Dutch, Portuguese, Chinese, Hindi, Italian, and much more! Smart Messages: Target visitors like never before! With Smart Messages, you can automatically display custom messages to your website visitors in many different scenarios (Premium Plus package). Pro-active Chat: Enable pro-active chat to trigger live chat automatically with a visitor after a defined number of seconds. Chat Broadcast: With Chat Broadcast, all your online chat agents are notified of an incoming chat and can accept or decline the chat based on their immediate availability. Chat Transfer: Transfer a chat message back and forth with other available chat agents and provide a private message to provide additional details with the transfer. User/Agent is Typing a Message…: Now you don’t need to wonder if the person you’re chatting with is even on the other end! Formilla.com Live Chat keeps visitors and agents informed if the User or Agent is typing a message. This improves usability and makes conversations more enjoyable. Desktop Notifications: Make sure you don’t miss any chats by enabling Desktop Notifications to see an alert box displayed every time you receive a chat. This feature currently works with Chrome, Firefox, and Safari. Custom Banners, Colors, and Themes: Formilla.com Live Chat software Premium packages allow you to customize your chat widgets to match your site’s look and feel. Change the color of the chat button/widget, chat message and font color, backgrounds, etc. Upload your own online and offline live chat images to use in your header, footer, etc. to encourage customers to live chat! Attention Grabbers: Formilla.com Live Chat offers the Use of an Attention Grabber to get the attention of your visitors! Upload a custom image with your picture or any other message you’d like to communicate. Get creative and use it for marketing promotions too! Advanced Customization: Formilla.com Live Chat software gives you the ability to stretch the width and height of the live chat button, add an image such as your logo, and control the location down to the pixel! You get access to the CSS for the live chat button and attention grabber to make it look perfect! Require Email Address: Before visitors start a live chat, you can require them to supply their email address first. Chat Button Location: Easily move the position of the “Chat with us” and “Email us” buttons and forms to the bottom left or right of your website with our customization options. Multiple Live Chat Agents: Our Premium packages allow you to add multiple chat agents to your Formilla.com Live Chat account to support incoming live chats from your customers. Offline Email Form: Formilla.com Live Chat software automatically displays as an ‘Email us’ button on your site when you’re unavailable to chat. You can manage offline messages through the Formilla.com Customer Inbox or on the go by using your preferred email client. The Customer Inbox comes with your live chat software account as a Help Desk solution for managing customer email, customer feedback, prioritization, and ticket management. Help Desk: The Customer Inbox help desk allows you to search your live chat history or offline emails by customer email address, priority, status (new, read, pending, complete), flagged vs. unflagged, and also assign an item to another user of your Formilla.com Live Chat account. Chat History: Access your live chat history and offline emails as well via the Formilla.com Live Chat Customer Inbox help desk solution. Export Email Data: Formilla.com Live Chat software allows you to export your customers’ email addresses from the Customer Inbox help desk to construct email marketing campaigns via your preferred tool. Forward Offline Email: Using the Formilla.com Live Chat Customer Inbox help desk, forward offline email submissions from your customers to other departments or support staff. Add Private Comments: Formilla.com Live Chat gives you the ability to add private comments to any live chat historical record in your Customer Inbox help desk. Visitor Technical Info: Formilla.com Customer Inbox help desk includes the customer’s technical details such as operating system, browser, screen resolution, etc. Also, view visitor technical info during a live chat session. Custom Fields: Pass in custom fields from your website to Formilla.com Live Chat for easier tracking such as account IDs, customer IDs, name, phone, and more. Some of this data will appear in the Customer Inbox, and also within the visitor monitoring/tracking view as well. Get started immediately with our free live chat package that comes with 15 days of premium services as well.