Freshdesk Official

Screenshots

Freshdesk Official plugin enables users to achieve three important functions: Avoid additional login to helpdesk if the user has already logged in to WP(Single Sign On). Effortlessly integrate the helpdesk’ s feedback widget along with solutions search to his wordpress site. Allows the site admin to convert comments into helpdesk tickets. Adding the comment link to ticket description. Single Sign On: Users can now login to their helpdesk(freshdesk) support portal using WordPress authentication. The single sign on feature ensures that users who have already logged into their WordPress site can start working in their Freshdesk support portal as well without having to log in separately. Feedback Pop-up Widget: The plugin allows WordPress users to have a Freshdesk feedback widget embedded in their wordpress site. The widget allows people visiting the site to provide feedback and search for answers. Convert Comments to Tickets on helpdesk: Users with admin access to their WordPress sites can convert comments into “Tickets”. The marked comments are sent to the user’s support portal that can be solved or responded to later. Adding the comment link-back in the ticket added: Comments converted to tickets in freshdesk will now have the link-back url to the actual comment in the wordpress site appended in its description. 1.8.1 Fixed minor bugs. 1.8 Security fix for open redirect vulnerablity. Now users are required to configure all the portal urls in the settings page. 1.7 Added option to enable/disable sso. Logging out of wordpress will no longer logout the Freshdesk session. Added validations for the settings page. Fixed the error showing up on the plugin settings page. 1.6 Fix for SSO login redirect back to Freshdesk. Change logout url to Freshdesk logout url so that Freshdesk is also logged out. 1.5 Fixing problem with 1.4 getting listed as development version. Includes bug fix for SSO and Vanity URL redirect. 1.4 Bug fix for SSO and Vanity URL redirect. Now works with SSO and Vanity URL. 1.3 Added comment link to ticket description. 1.2 Fix for the error message on enabling the plugin. 1.1 Revision with bugs addressed. 1.0 This is the First release version.