Gamify your Awesome Support support desk thanks to the powerful gamification plugin, GamiPress! This plugin automatically connects GamiPress with Awesome Support adding new activity events. New Events For Agents Open a new ticket: When an agent opens or gets assigned to a new ticket. Reply to ticket: When an agent replies to a ticket. Close a ticket: When an agent’s ticket gets closed. New Events For Clients Open a new ticket: When a client opens or gets assigned to a new ticket. Reply to ticket: When a client replies to a ticket. Close a ticket: When a client’s ticket gets closed.