Wordpress plugins
Help Desk 9 by Developry

Help Desk 9 by Developry

Version : 1.0.0
Tested up to : 5.3.0
Number of download : 6
Average rating : 5 / 5 on 1 votes 1 votes, 5 avg.rating

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Help Desk 9 by Developry
Help Desk 9 by Developry
Help Desk 9 by Developry
Help Desk 9 by Developry

Add a simple support ticket system to your site. As long as you have installed and activated CF7 and Flamingo or you already are using them you can set up the Help Desk 9 plugin in no time. Create new Contact Form 7 and add the shortcode to the page you want to use as support. IMPORTANT Currently there is a naming limitation filter for the fields that will show up. You need to have the following keywords when you add the CF7 field shortcodes. input, title, subject, message, description, content, textarea For example: [text your-subject] OR [text subject] [textarea your-message] OR [textarea my-custom-message-as-support-ticket] As long as you have the keyword in the name of the field you should be fine. You may want to add the following to the Additional Settings in CF7: flamingo_email: "[your-email]" flamingo_name: "[your-name]" flamingo_subject: "[your-subject]" Also if you create a support CF7 form for a registered user (e.g Subscriber) you may want to have the Name and Email fields populated and read-only, e.g. [text* your-name default:your_name readonly placeholder "Full name*"] [email* your-email default:user_email readonly placeholder "Email address*"] This way the user won’t need to add them every time they want to create a new support ticket. Add Help Desk 9 shortcode on the same page where the CF7 form is. [help-desk-9] There are two additional attributes and you can use them if you wish to customize (markup differently) and style the output of the support data table. [help-desk-9 output="json" format="raw"] Note: You will get the data in JSON format; In PHP I would do the following and the loop and use the data to create a template view. // Use print_r( $data ) to view the data structure. $data = json_decode( do_shortcode( '[help-desk-9 output="json" format="raw"]' ) );<h3>You can either:</h3> * Password protected support page. * Allow users to register as subscribers. * Have a public page where all visitors can post and see the conversation and post anonymously.

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