NanoSupport — Support Ticketing & Knowledgebase for WordPress

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Create a fully featured Support Center within your WordPress environment without any third party system dependency, for completely FREE of cost. No 3rd party support ticketing system required, no external site/API dependency, simply create your own fully featured Support Center within your WordPress environment, and take your support into the next level. It has built-in Knowledgebase that is integrated to put generalized information for public acknowledgement. What is it? The plugin is to provide support to your users – the users those are taking product or services from you. So the plugin provides a manageable communication privately in between you and your that specific user only. Visit the ‘Installation’ tab for more details on how to use the plugin. Extend NanoSupport Knowledgebase Search — Search the Knowledgebase documents separately and suggest users from the Knowledgebase documents while submitting a new ticket. Features OnActivation setup Smart templating for nice theme and third party plugins support Smartly designed Support Center Completely Private ticketing Ticket submission with registration Ticket submission with login (Beta Feature) Rich Text editor for new ticket Auto generate user account’s username on ticket submission (if chosen) Auto generate user account’s password on ticket submission (if chosen) Knowledgebase (optional) Knowledgebase content categories Copy ticket content into Knowledgebase document Ticket departments E-Commerce Support – Support to products of Easy Digital Downloads (EDD) and WooCommerce (WC) Make agent from registered users Assign ticket to an agent Change ticket status (Pending, Open, Under Inspection, Solved) Set support priority (Low, Medium, High, Critical) Reply ticket from admin panel Reply ticket from front end ReOpen closed ticket Internal Notes in-between support teams Shortcode-enabled pages (installed on plugin activation, but modifiable) Settings page (WP Settings API) Support Seeker user role and privileges Dashboard widget with current status in charts Dashboard widget with recent activity Dashboard widget with personal status for Agents in charts Dashboard widget with necessary instruction and links for Support Seekers Add ticket on behalf of other user (admin end) Customizable HTML Email template Email notification to admins on new ticket submission Email notification to Support Seeker on account creation on ticket submission Email notification to Support Seeker on ticket reply Email notification to Support Agent on ticket reply NanoSupport page-to-page navigation and page-wise notices (on demand) Complete data deletion on uninstallation (if chosen) 100% Translation-ready and automatic translation enabled Fully responsive and Mobile devices friendly Clean and well commented and well documented code A11y (web accessibility) compatible E-Commerce Support To get E-Commerce Support, you will need either: WooCommerce (WC) v2.5+ – Tested up to v3.5.5, or Easy Digital Downloads (EDD) v2.2+ – Tested up to v2.9.11 Contribute NanoSupport is an Open Source and GPL licensed Free plugin. Feel free to contribute. Fork on Github Report Bug Get Support Translation The plugin is completely translation-ready. You can find the .pot file under i18n/languages/ if you want to translate in your own way. But you can translate it easily from here in Translate NanoSupport. Or, you can use software like POEdit (‘cross-platform) or EasyPO, and using the plugins’ .pot file you can easily translate the plugin locally. Connect with NanoSupport team Website Twitter Facebook LinkedIn