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Software Issue Manager(SIM) is a project based bug, issue, task and product feature request tracking system with extensive built-in and custom reporting capabilities. Premium editions are available. If you need customer support ticketing system, try our WP Ticket plugin. Why we developed this plugin We, Emarket Design, believe that one of the most important factors affecting production of quality products is having a strong requirement management and analysis process. Most projects fail because organizations do not spend enough time on this stage of the project life cycle. By developing a family of products primarily designed for software issue management, we wanted to meet the needs of like-minded organizations as well as ours and do our share of promoting importance of requirement management and analysis process. Concepts Issues are the items you would like to track in your projects. Issues could be tasks, feature requests, bugs or pretty much any thing you need related to your projects. SIM Projects are identified by a name and a version number. Projects may have unlimited number of issues. Issues can be shared by multiple projects. You can create manual issues from the admin backend by setting the author. All Software Issue Manager editions support open, closed or mixed projects/issues. Frontend login and registration forms are available. The SIM community edition uses built-in roles: * Admins can access all * Editor as a project manager * Author as team member * Contributor as client Works with AddOns If you need issues to be created through email (POP3/IMAP supported), checkout Incoming Email Addon. Connect issues with EDD products Easy Digital Downloads Software Issue Manager Addon Connect issues with Woo products WooCommerce Software Issue Manager Addon Bulk import/export your issues and projects from/to CSV files CSV Import Export Addon Find issues faster with extensive search and filtering Smart Search and Columns Addon Community Edition Features Made and supported in Miami, USA with love Full page customization without modifying theme files Enable/disable any field from plugin settings EMD Widget area to display widgets on issue and project pages Designed to minimize theme related markup issues Create public and private(logged-in users only) projects and issues Frontend login and registration forms Built-in WordPress roles (based on post access) are used to limit user access capabilities in the admin area. Allows users to create, search, and track issues from the front-end and backend. Set issue priority, status, category, and assign tags to better organize issue content. Optionally, browsers and operating system taxonomies are provided as well. Allows to relate one issue to many projects. For example; issue A could be related to Project B, C, D which are identified by a name and a version number. Allows upload and display links to the issue documents from/on the front-end and admin area. Issue participants can comment using the WP built-in commenting system. A sidebar widget is also provided to display recent issues. Responsive, bring your own theme interface. Honeypot + Captcha spam prevention. Custom field support for projects and issues. Cross-site scripting (XSS) prevention mechanism. Protection against cross-site request forgery (CSRF) attacks. Full localization ready. Translate it to your language. Modify Issue Entry and Search Issues forms through Settings page under SIM Com menu Community Edition Documentation SIM Pro Edition Features All community edition features + Provides a system-wide app dashboard page which has built-in reports and charts Extensive charts – Issue Counts by Priority, Issue Counts By Assignee, Issue Counts By Status, Issue Counts By Category, Issue Counts By Project Extensive documentation. Full demo is available. Many more features, not listed here. Check the plugin page for details: Pro Edition SIM Enterprise Edition Features All SIM Pro features + Most advanced and fully featured WordPress app ever built for Issue Management. For agencies, consulting firms, or matrix organizations. Client area with dashboard. Clients can access to their own issues assigned to them or created by them. Project director area with dashboard. Auto-setup upon plugin activation. Project manager area with dashboard.Use it manage a projec manager’s utilization and performance. Team member area with dashboard. Use it manage a team member’s utilization and performance. Content access strictly limited based on organizational role (frontend/backend). For multiple “closed” project teams whose members may hold different organizational roles such analyst, developer, sponsor etc. App membership is required and content access is strictly enforced in manager, member, and client areas. Provides 360-degree issue management. Identify, track, analyze issues through multiple relationships and dependencies they have. Custom reporting and commenting module for members, issues and projects. Individual member and project dashboards. A system-wide dashboard with 23 widgets. 14 customizable notification events. Intuitive contextually colored, responsive, bring your own theme interface with interlink menu system. Extensive documentation. Full demo is available. Many more features, not listed here. Check the plugin page for details: Enterprise Edition For detailed feature by feature comparison of all editions, go to one of the premium plugin pages and click “Compare” in the menu. You can also open a support ticket. This plugin’s code was generated by WP App Studio Professional WordPress Design and Development Platform based on the plugin’s design. You can fully customize this plugin and others by modifying available designs at https://wpappstudio.com/designs/. You can design plugins using WP App Studio plugin and sell them by becoming a SellDev author