Imagine this: You’re swamped with customer support tickets, so you decide to create an FAQ page and tutorials. Creating these resources takes hours, but you push through because you know it’ll be worth it when the support tickets stop coming in. But here’s the kicker: customers don’t utilize them and the support tickets keep coming in. (It’s almost as if customers are purposely ignoring your hard work.) This is where Support Hero and its embedded support widget comes in.