Ticket Status Sync for FluentSupport to MainWP

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This MainWP Extension integrates ticket data from a FluentSupport installation on a dedicated “Support Site” directly into your MainWP Dashboard. It provides centralized visibility over your support workflow by displaying active tickets in a dashboard widget and on a dedicated extension page. It uses the FluentSupport REST API and Application Passwords for secure, direct synchronization on a 5-minute background schedule, preventing site synchronization slowdowns. Features include: * FluentSupport Tickets Dashboard Widget. * Dedicated Tickets Overview page. * Background synchronization every 5 minutes (via WP-Cron). * API connection test and credential management. Pre-Configuration: FluentSupport Custom Field For the extension to correctly map support tickets to your individual MainWP client sites, you must create a custom text field in FluentSupport on your Support Site with a specific key. This field should store the client’s website URL when a ticket is created. On your FluentSupport site, go to Global Settings > Custom Fields. Click Add New Field. Set the Field Label (e.g., “Client Website URL”). Crucially, ensure the Field Key is set to cf_website_url. Set the Field Type to Text Input or URL. Save the Custom Field and ensure it is included in your active support forms. This exact key (cf_website_url) is required by the extension to match ticket data to your managed sites.