This official WooCommerce plugin connects zenloopâ€™s NPS feedback platform with your WooCommerce shop. The free plugin lets you Use WooCommerce data to schedule NPS feedback surveys via zenloop Trigger NPS surveys on-site, on your order-success-page Trigger NPS surveys via zenloopâ€™s email, after product delivery You might face one of the following e-commerce challenges: discovering customer issues late â€“ for instance if there is a problem checking out valuable customer feedback disappearing into the customer service inbox churn and rising customer acquisition costs due to growing online competition zenloop helps leading e-commerce companies like Fitvia, Natural Mojo, HelloBody, oceans apart, Outfittery or AboutYou to overcome these challenges. Itâ€™s key benefits are: collect actionable feedback at different touchpoints with 25-30% response rates get immediate insights by analyzing comments with text analytics (smart labels) excite and engage your colleagues with real-time feedback live streams reduce churn by setting feedback alerts and fast replies to your critics leverage your promoters for referrals as a free marketing channel zenloopâ€™s platform automates the entire customer feedback loop. Improve your conversion- and repurchase. Boost your overall customer retention. Benefits High convenience boosts response rates Multi Channel. Ensure convenience for any customer journey touchpoint. Whether itâ€™s on-page after checkout or email after delivery. Customers complete your survey with only one click. Easy as 1, 2, 3 â€“ awesome surveys ready to go within minutes Donâ€™t spend days setting up an account and surveys. Built customized NPS surveys that match your company style within minutes. Expose real time feedback and excite your organization Live feeds are the perfect dashboard to build a customer centric culture. Put it up on a big screen in the office to excite all colleagues! Smart labels provide instant feedback insights Analyze NPS comments in seconds by using text analytics with Smart Labels. Qualitative feedback gets segmented into feedback topics. Delight your promoters and critics with instant replies Leverage your promoters as marketing channels and referrer. Reply to your critics to prevent churn. Push feedback to customer service system, Slack or Zapier to delight customers with instant replies. Empower improvements with alerts and digests Configure email alerts to route certain customer feedback to responsible employees immediately. Set up regular email digests to stay tuned how customer relationships improve over time.